Product Leader, Senior Product Leader

This client asked to stay anonymous, but the engagement is a real one. A senior product leader inside one of the major Australian banks, six months of one-on-one coaching plus team work.

Over the past six months, Tim’s product coaching has been instrumental in helping me and my team embrace the Product Operating Model. We’ve shifted away from running like a delivery service and started owning the customer outcomes we’re trying to move. That has changed how discovery happens inside the team, how we plan, and how we talk about progress with the rest of the bank.

We’re already seeing the benefits. Clearer alignment, stronger outcomes, and more confidence in how we build. The work isn’t finished, and inside a regulated environment it never moves as fast as we’d like. But the shift in how the team thinks about its job is real, and it’s holding.

What stood out was Tim’s calm, practical style. No grand reveal. No theatre. Just the next conversation, the next decision, the next small change that adds up.